Problems – a chance for an organization (PDF)

In every organization, we deal with problems at every level of its structure. The way in which a given organization deals with them may contribute to the ease of achieving its business goals, or, unfortunately, to failure. There can be many approaches to problems. From hiding problems and sweeping them under the carpet, through reacting to difficulties (the so-called firefighting) and searching for the root causes of the problem, to finally implementing a methodical approach to problem-solving into the culture of the organization while at the same time involving every employee of the given company.